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Vauxhall Accident Management
Why should I call Vauxhall Accident Management first and not
my insurer?
Most UK motor insurers will not guarantee to fit Vauxhall genuine parts, or use a Vauxhall Approved Bodyshop to repair your car. This could compromise the safety standards and future residual value of your Vauxhall. In contrast, when you call Vauxhall first and authorise
Vauxhall Accident Management to look after our insurance claim, we'll exercise your legal right to have your vehicle repaired at a Vauxhall Approved Bodyshop. Using only Vauxhall genuine parts and repair methods, this helps to protect your Vauxhall's original driving pleasure, safety rating and residual value.
my insurer?
Most UK motor insurers will not guarantee to fit Vauxhall genuine parts, or use a Vauxhall Approved Bodyshop to repair your car. This could compromise the safety standards and future residual value of your Vauxhall. In contrast, when you call Vauxhall first and authorise
Vauxhall Accident Management to look after our insurance claim, we'll exercise your legal right to have your vehicle repaired at a Vauxhall Approved Bodyshop. Using only Vauxhall genuine parts and repair methods, this helps to protect your Vauxhall's original driving pleasure, safety rating and residual value.
Click here to enquire now
Click here for a bodyshop estimate
In the event of a vehicle theft...
Contact the Police, then call us on 0800 010 304 for advice on keeping you mobile. We can also help agree a valuation of your Vauxhall with your insurer and discuss replacement vehicle options for you. We hope you'll never need this service but if you do, call our team any time, 24 hours a day and we'll look after your motor insurance claim, vehicle replacement needs and your Vauxhall repair every step of the way.
Frequently Asked Questions
Will I need to report the claim to my insurer if you are dealing with my claim?
No. Once you call Vauxhall Accident Management we will take care of everything, including dealing with your insurer.
What do Vauxhall customers pay for this service?
This is a FREE service to all Vauxhall drivers - there's no catch. We simply manage the claim on your behalf. Assuming that you are comprehensively insured, your only cost is any uninsured cost, such as policy excess.
If I call Vauxhall Accident Management, will it increase my next insurance premium?
Definitely not if you were not at fault for the accident; the other party's insurer pays for your claim.
If the accident is your fault, any increase in your next premium should be no more than if the insurer's bodyshop did the repair, as we approve all repair costs with your insurer prior to proceeding.
How will Vauxhall and my insurer agree on the cost of the repair?
We approve all repair costs with your insurer. The assigned Vauxhall Approved Bodyshop submits an estimate of the repair cost for your insurer's approval before proceeding with the repair. Costs for completing repairs are standardised.
What information will you require from me in order to manage the claim?
When you call us you will not need to fill in a claim form as we will do this for you over the telephone. In the event that you are missing some details, we will investigate and make enquiries on your behalf.
How does Vauxhall benefit from providing this service?
By providing a branded experience to Vauxhall drivers at a time of stress and inconvenience, this service aims to strengthen our relationship with all our customers. Vauxhall aims to improve the after accident experience for our customers and help to protect the safety standards and residual value of customers' vehicles by providing the highest standards of bodyshop care.
I am a used Vauxhall owner - am I also entitled to use this service?
This service is available to all Vauxhall drivers in the UK, regardless of the age of your vehicle, whether your vehicle is new or used. It is also available to anyone who drives your Vauxhall, providing they are insured.
Can you help for all accidents, even a small dent?
Yes. For any accident, no matter how big or small, you should always make us your first call. We will arrange your Vauxhall repairs with no hassle or inconvenience and to the highest quality.
Can I call Vauxhall Accident Management to arrange a repair without making a claim with my insurer (i.e. pay for the repair myself)?
Yes - call Vauxhall Accident Management and we'll arrange for your vehicle to be repaired at a competitive price to the highest standard at your nearest Vauxhall Approved Bodyshop.
Contact the Police, then call us on 0800 010 304 for advice on keeping you mobile. We can also help agree a valuation of your Vauxhall with your insurer and discuss replacement vehicle options for you. We hope you'll never need this service but if you do, call our team any time, 24 hours a day and we'll look after your motor insurance claim, vehicle replacement needs and your Vauxhall repair every step of the way.
Frequently Asked Questions
Will I need to report the claim to my insurer if you are dealing with my claim?
No. Once you call Vauxhall Accident Management we will take care of everything, including dealing with your insurer.
What do Vauxhall customers pay for this service?
This is a FREE service to all Vauxhall drivers - there's no catch. We simply manage the claim on your behalf. Assuming that you are comprehensively insured, your only cost is any uninsured cost, such as policy excess.
If I call Vauxhall Accident Management, will it increase my next insurance premium?
Definitely not if you were not at fault for the accident; the other party's insurer pays for your claim.
If the accident is your fault, any increase in your next premium should be no more than if the insurer's bodyshop did the repair, as we approve all repair costs with your insurer prior to proceeding.
How will Vauxhall and my insurer agree on the cost of the repair?
We approve all repair costs with your insurer. The assigned Vauxhall Approved Bodyshop submits an estimate of the repair cost for your insurer's approval before proceeding with the repair. Costs for completing repairs are standardised.
What information will you require from me in order to manage the claim?
When you call us you will not need to fill in a claim form as we will do this for you over the telephone. In the event that you are missing some details, we will investigate and make enquiries on your behalf.
How does Vauxhall benefit from providing this service?
By providing a branded experience to Vauxhall drivers at a time of stress and inconvenience, this service aims to strengthen our relationship with all our customers. Vauxhall aims to improve the after accident experience for our customers and help to protect the safety standards and residual value of customers' vehicles by providing the highest standards of bodyshop care.
I am a used Vauxhall owner - am I also entitled to use this service?
This service is available to all Vauxhall drivers in the UK, regardless of the age of your vehicle, whether your vehicle is new or used. It is also available to anyone who drives your Vauxhall, providing they are insured.
Can you help for all accidents, even a small dent?
Yes. For any accident, no matter how big or small, you should always make us your first call. We will arrange your Vauxhall repairs with no hassle or inconvenience and to the highest quality.
Can I call Vauxhall Accident Management to arrange a repair without making a claim with my insurer (i.e. pay for the repair myself)?
Yes - call Vauxhall Accident Management and we'll arrange for your vehicle to be repaired at a competitive price to the highest standard at your nearest Vauxhall Approved Bodyshop.
Click here to download leaflet


