Service Advisor

A new opportunity has arisen to join the business as a Service Advisor at our Greenhous Volkswagen Van Centre in Bilston.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

 

What you'll be doing:

• Liaising with customers on site, via phone and email.
• Liaising with customers in regards to work being carried out on their vehicle.
• Sales and upsell of labour hours.
• Selling service plans along with promotional accessories, programs and other similar products.
• Invoicing and following manufactures warranty procedures.
• Collection and delivery of customer vehicles.
• Customer satisfaction follow up phone calls.
• Understand workshop efficiencies and the importance of loading the workshop diary correctly.

 

What we need from you:

• Appropriate telephone techniques and etiquette.
• Knowledge of automotive systems, understanding of vehicle basic layout, function and location of parts.
• Remain positive in stressful situations when handling a customer conflict.
• Work independently or as a member of the team when necessary.
• Work in a busy, active, lively environment that can be challenging.
• Pay exceptional attention to detail.
• Follow warranty guidelines and how to accurately apply them.
• Good computer skills essential.
• Previous experience with Kerridge or PSA would be beneficial.
• High level of accuracy and attention to detail essential.
• Contact high level of customers either via phone or email and be able to document items clearly and legibly.
• Full UK Driving Licence essential.

 

In return we'll offer:

• Pension
• Employee discounts
• Career development opportunities

 

Who we are:

Greenhous is firmly established as one of the largest dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers.

Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, VW Commercials, Nissan, and DAF.