Apprentice First Line IT Support Reference Number - 0123445567567
Location Greenhous Village, Telford, TF6 6RA
Working Hours Monday to Friday 9.30 am to 6.00 pm. Please note that this role requires flexibility to work additional hours to meet the demands of the busines
Salary £9,240.00
Closing Date 11/02/2022

The Greenhous Group is one of the UK’s leading automotive retail and services companies based at High Ercall, Telford. An opportunity has arisen for an enthusiastic individual to join Greenhous’ IT team at High Ercall, working on the Helpdesk whilst also completing an apprenticeship qualification.Are you looking at building on your interest in IT with an exciting and supportive company? This may be the perfect first rung on the IT ladder for you working within and learning from a small, focused team to give you hands-on experience.

Key Responsibilities

You will provide 1st line support for Group employees who experience technical issues with IT such as forgotten passwords, viruses or email issues and logging all requests onto the Greenhous helpdesk system. Tasks may include:

  • Answer Helpdesk Phone and log all IT requests
    • Triage jobs in the helpdesk systems making sure they are logged correctly
    • Respond to requests for technical assistance in person, via phone or electronically
    • Identify and escalate situations requiring urgent attention
    • Track and route problems and requests and document resolutions
  • Providing 1st line fix for common network, application and communication issues.
  • Admin duties
    • Monitor IT stock and recharge items accordingly
    • Keep inventory of licences, software and hardware up to date and accurate
    • Produce Monthly Reports on changes to stock and inventory
    • Help with the creation of monthly Helpdesk reports.
  • Liaise with third parties and suppliers

Knowledge/Skills/Experience/Special Requirements

  • Strong computer skills with an interest in developing a career in IT
  • High levels of accuracy & attention to detail
  • Ability to prioritise effectively
  • Strong problem solving abilities
  • Grades 9-4 (A-C) in GCSE Maths & English language
  • An GCSE ICT grade would be preferable.
  • Strong team player
  • Excellent written and verbal communication skills
  • Confident communicator with polite telephone manner
  • Able to work under pressure and to deadlines

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