Customer Service Manager Reference Number - 0123445567567
Location Festival Way, Stoke-on-Trent
Working Hours 9.00 am to 5.00 pm Monday to Friday with 30 minutes for lunch (unpaid) i.e. 37.5 hours per week. This will be in the office at Festival park Monday to Friday unless attending meetings.
Closing Date 11/12/2020

Report To: Fleet Sales Manager

To manage and be part of the Vauxhall Fleet sales team. The expectation will be to deal with customers from a sales perspective and, in addition, to deal with any after sales issues. The role will include supporting the sales and administration team. Targets and SLAs will be set on an annual basis by the Sales Manager and you will be expected to help achieve these targets. Support will be available from the Sales Manager to help achieve this goal.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Key Responsibilites:

  • Streamline our current processes to enhance the customer journey
  • To recruit and launch a new team of Account Managers
  • Ensure the highest degree of customer satisfaction to achieve customer loyalty
  • Help Greenhous to achieve industry-leading standards of customer care and process efficiency
  • Ensure departmental compliance with company policies and industry guidelines
  • Retaining existing customers and winning new customers within business and Fleet sector

Knowledge / Skills / Experience / Special Requirements:

  • Empathy and tolerance
  • Ethical behaviour
  • Responsibility
  • Open-minded
  • Self-confidence
  • Ambition
  • Customer-orientation
  • Professional appearance
  • Team player
  • Flexibility
  • Clean driving licence
  • Computer skills, including experience of operating word processing and database packages, email and internet
  • Proven track record in delivering excellent customer service
  • Industry experience in the Customer service area
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