Ref: NSERADVIS

Closing Date 31/12/2019
Benefits
Working Hours Monday to Friday, 8.00 am to 18.00 pm, 45 hours per week with one-hour lunch (unpaid).1 in 3 Saturdays worked on a rota basis as overtime.
Location Nissan ,Shrewsbury
Salary

A vacancy has arisen for an experienced Service Advisor to join a busy service team in our Nissan dealership in Shrewsbury.

Key Responsibilities

  • Taking bookings for service work by telephone, obtaining all necessary details in respect of work required, nature of problems and where ever possible identifying specific faults
  • Delivering high level of customer service
  • Liaising with Technicians
  • Keeping customers informed of their vehicle’s progress throughout the day
  • Building an understanding and knowledge of the full range of Nissan cars, products and services
  • Scheduling all work to maximise utilisation, ensuring that work is capable of completion in line with customer’s requirements offering an alternative booking if necessary
  • Ensuring that any customer mobility requirements are arranged if required and maintain appropriate schedules for courtesy cars and collection and delivery drivers
  • Creating vehicle job cards for each job and pass them to the relevant Service Team Manager/Service Advisor, ensuring that all service documentation is completed as accurately as possible and ensure all vehicles are checked for service measures and recalls

Knowledge/Skills/Experience/Special Requirements

We are looking for someone who is a confident automotive service advisor or service receptionist and used to dealing with customers both face-to-face and over the phone.

  • Must be able to demonstrate flexibility, enthusiasm and empathy.
  • A solid track record as a dealership service advisor or service receptionist will be advantageous as will experience in using Kerridge.

Hours of Work:

Monday to Friday, 8.00 am to 18.00 pm, 45 hours per week with one-hour lunch (unpaid).1 in 3 Saturdays worked on a rota basis as overtime.

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