Service Advisor | Across West Midlands | Greenhous


Closing Date 31/01/2019
Working Hours Monday to Friday, 9.00am to 5.30pm, i.e. 37.5 hours per week
Location Greenhous DAF Shrewsbury

Service Advisor - DAF Shrewsbury


An opportunity has arisen to join the Service team at Greenhous DAF Shrewsbury as a Service Advisor.

Key Responsibilities:

  • Working within a busy Service department
  • Dealing with customers bringing their vehicle for service, repair, MOT or recall
  • Providing feedback to customers on their service or repair, including pricing of additional work when required, explaining the reasons fully and competently
  • Ability to up-sell our services and products where appropriate
  • Issue courtesy cars, explaining insurance and operational details to the customer

Knowledge/Skills/Experience/Special Requirements:

  • Have a working technical understanding of vehicles would be beneficial, in order to be able to clearly explain repairs to customers
  • Customer service skills, including forging strong working relationships with our regular customers, and dealing with difficult situations
  • Possess good IT skills to use various operating systems
  • Be organised, efficient and able to multi-task effectively
  • Be flexible, energised, enthused and a team player

Hours of Work:

  • Monday to Friday, 9.00am to 5.30pm, i.e. 37.5 hours per week.
  • One hour for lunch (unpaid)
  • Saturday mornings to be worked on a rota basis

To Apply:

Please submit your CV to:

HR Department

Greenhous Village, Osbaston, High Ercall, Telford, Shropshire, TF6 6RA

Closing date:Thursday 31st January 2019 (please note that the vacancy may be closed sooner if a successful candidate is found, so please do not delay if you wish to apply for this position.)

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