Service Advisor Reference Number - 0123445567567
Location VW Bilston
Working Hours Tuesday to Friday 8.00 am to 6.00 pm, Saturday 8.00am to 3.00 pm i.e 44.5 hours per week. 30 minutes lunch break Tuesday – Saturday (unpaid).
Benefits
Salary
Closing Date 16/04/2021

REPORTING TO: Aftermarket Manager

An opportunity has arisen to join the Greenhous Volkswagen team in Bilston as a Service Advisor. This is an exciting opportunity for a highly motivated, and skilled individual who can work within our busy Aftersales team to ensure our customers receive the highest standards of Aftersales Service.

Key Responsibilities

  • Have sound knowledge of Kerridge CDK Dealer Management Service point of sale system
  • Identify and focus up sell opportunity using manufacturer tools Inc CitNow and Vehicle Health Check reporting
  • Ensure all task processes are completed safely and comply with the Van Centre, manufacturer, and industry guidelines
  • Effectively communicate with all other departments in the Van Centre to facilitate servicing, repair, and sale of vehicles
  • Be able to analyse, and pro-actively approach all functions of a modern main dealer Service department
  • Be competent and effective regarding invoicing in order to proactively achieve internally set budgeted targets
  • Maintain a processed driven structured approach towards all types of workshop Technician Labour sales

Knowledge/Skills/Experience/Special Requirements

  • Ideally have VWG Brand (or relatable manufacturer) experience at Service Advisor level or above
  • Computer skills, including experience of proficiently operating Kerridge CDK DMS (or similar) Service Point of Sale System
  • Must be able to demonstrate sound knowledge of manufacturer, and industry Service processes to include 1Link, VHC, and Video in service systems
  • Have demonstratable experience of customer experience management in order to handle customer complaints in a focused, calm, and effective approach
  • Current driving licence
  • Analytical thinking

Hours of Work:


Tuesday to Friday 8.00 am to 6.00 pm, Saturday 8.00am to 3.00 pm i.e 44.5 hours per week. 30 minutes lunch break Tuesday – Saturday (unpaid).

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