Service Receptionist/Advisor Reference Number - 0123445567567
Location DAF Telford, Telford TF7 4QW
Working Hours • 42.5 hours per week, Monday to Friday. Saturdays to be worked on a rota basis.
Closing Date 31/07/2022

An opportunity has arisen to join the Service team at Greenhous DAF Telford as a Service Receptionist/Advisor.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Key Responsibilities

  • Dealing with customers bringing their vehicle for service, repair, MOT or recall.
  • Providing feedback to customers on their service or repair, including pricing of additional work when required, explaining the reasons fully and completely.
  • Able to up-sell our services and products where appropriate.
  • Issue courtesy cars, explaining insurance and operational details to the customer.
  • General Administrative duties such as scheduling MOTs, repairs or other such servicing.

Knowledge/Skills/Experience/Special Requirements

  • Customer service skills, including forging strong working relationships with our regular customers and dealing with difficult situations.
  • Be organised, efficient and able to multi-task effectively.
  • Be flexible, energised, enthused and a team player.
  • A working technical understanding of vehicles is preferred but not required.
  • IT skills are advantageous.
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