Greenhous Shrewsbury is expanding its Aftersales team and we’re looking for a motivated and customer-focused Service/Parts Advisor to support our Vauxhall, Omoda, Jaecoo and Chery brands.

This is an exciting opportunity to join a growing multi-franchise dealership, delivering exceptional customer service and ensuring our workshop runs smoothly and efficiently.

Salary: £28,571 per annum plus bonus

Hours: Monday to Friday 8.00 am to 6.00 pm, i.e. 45 hours per week, 1 hour for lunch (unpaid).

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Key Responsibilities:

Customer Service & Front of House

• Greet customers in a professional, friendly manner and act as the main point of contact throughout their service or repair.
• Book in vehicles for service, repair, and MOT using internal systems.
• Provide clear explanations of work required, costs, and timescales.
• Keep customers updated on progress and communicate any additional work required.
• Handle customer queries and complaints promptly and effectively.

Workshop & Job Management

• Prepare accurate job cards and ensure technicians have all required information.
• Monitor job progress and ensure timely completion to meet customer expectations.
• Liaise with the workshop team to schedule workload efficiently.
• Check completed work, raising any issues with the Service Manager.

Parts Management

• Identify, source, and supply parts for retail customers, workshop technicians, and trade clients.
• Maintain accurate stock levels and process parts orders and returns.
• Upsell additional products, accessories, and service plans where appropriate.
• Manage parts invoices, warranty claims, and associated paperwork.

Administration

• Process payments, invoices, warranty documentation, and service records.
• Maintain accurate customer and vehicle data on the DMS system.
• Follow brand and dealership compliance standards at all times.

Ideally, we are looking for:

• Previous experience as a Service Advisor, Parts Advisor, or Aftersales role within the motor trade (preferred).
• Excellent customer service and communication skills.
• Strong organisational skills and ability to manage a busy workload.
• Confident IT user with experience of dealership management systems (e.g., Kerridge, Pinewood, CDK).
• Able to work collaboratively within a multi-brand dealership environment.
• Full UK driving licence (Desirable).

In return we’ll offer:

As a permanent Greenhous employee, you will be entitled to:

• 30 Days Holiday Including 8 Bank Holidays
• Company Sick Pay That Increases With Length Of Service
• Pension With Greenhous Contribution
• Career Development Opportunities
• Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
• Qualified Mental Health First Aiders
• Free Will Writing Service
• Free Mortgage Advice Service
• Free Eye Tests For VDU Users
• Free Flu jabs if you are ineligible through the NHS
• On-Site Parking (Site Specific)
• Cycle To Work Scheme
• EAP – Employee Assistance Program

Who are we:

Greenhous is firmly established as one of the largest dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers.

Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, Nissan and DAF.