Stellantis Group Expand Partnership with Convo UK

Greenhous Citroën are pleased to announce the renewed partnership between Citroën and Convo UK, a Deaf-owned company providing a valuable service offering improved communication accessibility for Deaf and hard of hearing communities. This partnership has been in place since June 2021 and has seen a strong uptake and significant usage since it was first implemented. Following its initial success the parent company of Citroën, Stellantis, have decided to expand the Convo services across their entire UK retail network. This announcement has been made during National Sign Language Awareness Week, representing an important advancement in the support provided by large retail groups for the Deaf and hard of hearing community.  

Convo UK, previously SignLive, provide on-demand British Sign Language (BSL) interpreting through video communication accessible 24 hours a day, 365 days a year. The technology doesn’t require any hardware or integration, making it easy and straightforward for the customer to use. There are two completely free solutions currently offered by Convo, Convo Access and Convo Now, both available at Greenhous Citroën.

Convo Access offers deaf consumers instant connection to BSL interpreters. By scanning the QR code on our sales desks with their phone, customers can connect to a live interpreter quickly and easily. This service requires no special technology, helping to make the process of visiting our car dealership more accessible and removing any barriers to communication for our customers. Keep an eye out when you next visit Greenhous Citroën for the QR code stickers on our sales desks, or find out more about how Convo Access works here.

Convo Now is a service supporting Deaf or hard of hearing customers when phoning in or out of Greenhous Citroën. We are part of the Convo Community Directory on the Convo Now App and weblink. This means that when customers call our dealership they can be automatically connected to an interpreter via video, who will then call us on their behalf, often referred to as a Video Relay Service (VRS). From our side, we will be speaking with the interpreter directly, and they will be able to relay the communications to the customer back and forth.

As this partnership will soon be rolled out across the other Stellantis brands, Greenhous Leapmotor, Peugeot, and Vauxhall in Telford will all also offer this valuable service.

Eurig Druce, Stellantis UK Group Managing Director said of the announcement, “I’m really proud to be able to make this announcement during Sign Language Awareness Week. Our partnership with Convo UK represents an important advancement in the support we provide to BSL users across our retailer network. By enabling instant BSL interpretation at our sites, we are strengthening our commitment to an inclusive and high‑quality retail experience for all our customers, ensuring that communication is fully accessible.”

Steph Lotz, Convo UK General Manager also noted, “[we] are delighted to partner with Stellantis on this significant step forward for accessibility in the automotive sector. Our on‑demand BSL interpreting technology enables clear, efficient communication and ensures that deaf customers can engage with retailers independently and with confidence. Visiting a car retailer shouldn’t be a complicated and overwhelming experience for BSL users, and we are proud that Stellantis shares that view. We look forward to supporting Stellantis as they continue to prioritise inclusivity across their UK retailer network.”

To find out more about the Stellantis and Convo partnership, click here. Or, visit Greenhous Citroën in Telford and see this comprehensive accessibility feature for yourself.