Skip to main content Skip to footer

Terms & Conditions



"we", "us", "our": means Greenhous Group Limited, a company registered in England with registered office at Greenhous Village, Osbaston, Telford, Shropshire, TF6 6RA (No. 3493415). Our VAT number is GB713241868; "you" and "your": means the person using our Site to purchase a Vehicle from us; “Site” means our website at; “Terms”: means these Terms and Conditions for the Sale of Used Vehicles; and “Vehicle”: means a vehicle which is offered for sale by us on our Site and includes any accessories and parts supplied with that vehicle.

1 About these Terms and our contract

1.1 These Terms apply to all Vehicle sales between you and us which are transacted using this Site. Please read these Terms carefully before you submit your order to us, including before you reserve a Vehicle. These Terms tell you who we are, how we will sell a Vehicle to you and the basis of the contract between us, how you and we may change or end the contract, and other important information.

1.2 Any order you place on this Site is subject to written acceptance and confirmation by us by way of an email confirmation. This means that the contract between us is only formed when we accept your order in writing i.e. when we email you to confirm acceptance of your order (Confirmation Email). Nothing obliges us to accept any order whether to purchase or reserve a Vehicle.

1.3 The order accepted by us, these Terms and any other special terms applicable to your purchase which we may specially agree with you in writing, together, form the contract for the sale and purchase of the Vehicle, between us. Any terms you seek to impose are excluded.

1.4 You will be subject to additional terms and conditions if:

1.4.1 you opt to purchase a Vehicle from us using a finance arrangement such as a personal contract purchase (PCP), or a hire purchase (HP), (a Finance Arrangement), rather than paying in full for the Vehicle through your own means. Where you do take a Finance Arrangement, that will involve you entering into a finance agreement with one of our third party finance

providers, and you will be subject to that third party’s terms and conditions. That will be a separate contract and is distinct from these Terms; and/or

1.4.2 you buy other services from us in connection with the Vehicle such as servicing or an MOT and/or you buy parts and accessories from us in which case you will be subject to separate terms and conditions for those additional services at the time at which you might purchase them.

1.5 Our Site is solely for the sale of Vehicles within mainland UK. Unfortunately, we do not deliver to addresses outside mainland UK so for example, we are unable to deliver Vehicles to customers in Northern Ireland, the Channel Islands, Isle of Man, Isle of Wight or the Islands of Scotland. By agreeing to these Terms, you confirm you are a UK mainland resident.

1.6 In addition, we do not deliver Vehicles to some parts of mainland UK, principally the Scottish Highlands and other remote parts of Scotland due mainly to issues of accessibility. If you wish to proceed with a Vehicle purchase for delivery to any such area, please speak to us in advance and we will discuss whether delivery will be possible. We do not undertake to deliver to any such locations and in the event that we do agree delivery to any such areas, additional delivery charges may apply. We will discuss this with you in advance.

1.7 If you have any questions about these Terms and want to talk to us about them, you can contact us by emailing us at [email protected] or by telephoning us on 01743 454020 If you have any questions about finance arrangements, please call 01743 454020

1.8 If we have to contact you we will do so by telephone or by writing to you at the email or postal address you provided to us when you place your order.

2 Ordering a Vehicle from us

2.1 The following explains the process you will go through to place an order on our Site, how to secure a Vehicle for purchase, proceed to pay for that Vehicle and how the contract between us will be formed:

Step 1 – Selecting a Vehicle

You can select a Vehicle for purchase by clicking on the relevant Vehicle details and selecting ‘Reserve Online’ which will lead you to the ‘Reserve or Buy Online Page’. You will then have the option of paying the ‘Cash Price’ if you intend to purchase the Vehicle in a single payment and ‘Reserve’ if you find a Vehicle you are interested in but want more time to consider whether you would like to proceed with the purchase. That will give you the option to reserve a Vehicle on the payment of a refundable deposit. More information about that option is given in section 4 of these Terms below.

If you want to apply for finance you can click on ‘Tailor my finance’ . This is if you intend to purchase the Vehicle using a Finance Arrangement. More information about the application for finance is given at Appendix A attached to these Terms or on the Site you can click on ‘More about applying for finance’.

Similarly, there is an option to ask questions if you are not ready to make a decision about a purchase.

Step 2 – Trade-ins

You will be asked if you want to enter details of a Vehicle you wish to trade in. Should you wish to do so, you can enter details about your own vehicle and select ‘Find Vehicle,’ or otherwise, you can select ‘Skip Step’ if you are not interested in a trade in arrangement.

The trade in option will generate an online trade in value which you can use towards the cost of the purchase of a Vehicle from us, subject to the further provisions about trade in set out in section 9 of these Terms below.

Trade-ins are optional and you can proceed to purchase a Vehicle without a trade in if you wish.

Step 3 – Delivery details

You will be asked to select your preferred delivery date and then select ‘Continue to Payment.’

Step 4 – Final quote and payment

You will be presented with the final payment details and you will be asked to enter your contact details, billing address and, if you are making an immediate payment, payment card details.

You will also be asked if you agree to these Terms.

Once you have completed the details, you should check that they are accurate and then you will be asked to select ‘Submit payment now’ if you are purchasing the Vehicle in a single payment, or, ‘Continue to Finance Application’ if you are applying for a Finance Arrangement. Please see appendix A for more details on the process.

For Finance Arrangements, you will then complete the finance application and select ‘Submit my application’ once you are happy with it. Please note that any such application will be subject to other terms and conditions which will be distinct from these Terms. You should therefore ensure that you also read those carefully.

Step 5 – Email confirmation

Once you submit your payment, reserve a Vehicle or otherwise submit your order, you will then receive a Confirmation Email as further explained in paragraph 1.2 above.

If you select to apply for a Finance Arrangement, you will receive a separate email about that in addition explaining the next steps about finance arrangements.

2.2 Before you submit your payment, complete your finance application for, the purchase of your selected Vehicle, reserve a Vehicle or otherwise confirm any information to us, please check all details carefully to make sure they are correct.

3 Vehicle information

3.1 Vehicle information is on our Site. We try to describe Vehicles accurately but variations may occur between descriptions and the Vehicle itself.

3.2 We may not have a photo of a particular Vehicle online and will indicate if a library photo is used. Any such photographs are provided to give an indication of the Vehicle only and may not represent exact colour or options fitted.

3.3 We may remove a Vehicle from sale at any time including if for any reason, we are no longer able to offer it for sale.

4 Reserving a Vehicle

4.1 If you would like to view a Vehicle prior to purchasing it or otherwise wish to take some time to consider a potential purchase, you can pay a refundable deposit which will reserve that Vehicle for you, for a limited time. To do that, you will need to select your chosen Vehicle on our Site, select ‘Reserve,’ then follow the options to provide your details and make payment of the deposit.

4.2 The deposit you pay will be deducted from the purchase price of the Vehicle if you proceed to purchase the Vehicle or will be returned to you should you choose not to purchase the Vehicle. Where a deposit refund is due to you, we will refund the deposit as soon as possible and in any event within fourteen days after you tell us that you do not wish to proceed or within fourteen days after the end of the seven day period referred to in paragraph 4.3 below.

4.3 Unless we agree a different timescale in writing, Vehicles are reserved for 7 (seven) days from the date of reservation, after which time, if you have not purchased the Vehicle, we may re-offer the Vehicle for sale whether on our Site or otherwise. We will notify you of our intention to re-offer the Vehicle first, to give you a chance to proceed but nothing shall stop us from re-offering the Vehicle for sale at the end of the reservation period.

4.4 If you do not proceed to purchase, we may if requested, use reasonable efforts to find an alternative, similar Vehicle for you but do not guarantee that an alternative will be available.

5 Vehicle condition

5.1 You are responsible for ensuring that any purchase you make satisfies your own, personal requirements.

5.2 Each Vehicle on our Site is accompanied by a description of the Vehicle and information about its features, specification, efficiency and so on. You should read that information carefully to determine whether any particular Vehicle is suitable for your purposes as it contains important information about Vehicle condition. All sales are made subject to any issues referred to in the information about a Vehicle which is provided on our Site.

5.3 In addition, each Vehicle will be accompanied by a MOT certificate and a service history book.

5.4 Every Vehicle is supplied with at least one key suitable for all locks on that Vehicle. We do not guarantee that additional keys, including 'master' keys, will be provided. If additional keys are available, they will be supplied with the Vehicle.

5.5 Except as expressly agreed by us in writing, accessories supplied may not be the product of the Vehicle manufacturer.

5.6 You must inspect the Vehicle before taking delivery (see section 6 below). Any Vehicle sold is subject to current condition as per the information provided on the Site. Sales are therefore subject to defects brought to your attention in any way or which you identify or reasonably ought to be aware of on inspecting the Vehicle and the Vehicle information provided on the Site.

6 Delivery

6.1 To buy a Vehicle from us you must arrange for a handover i.e. where you take delivery of the Vehicle, referred to as a Handover. You must pay for the Vehicle, and delivery fees in full and cleared funds before the Vehicle is released to you. Nothing obliges us to hand over a Vehicle which has not been paid for in full and clear funds before the Handover date or otherwise where an agreed Finance Arrangement has not been put in place prior to the Handover date.

6.2 Handover will be by delivery by one of our trained drivers to your chosen delivery address or in some circumstances (such as where we agree a bespoke delivery arrangement) to another agreed delivery location. Delivery locations must be a home or work address and be suitable and safe for delivery.

6.3 We try to accommodate requested delivery dates but cannot be responsible for delay in delivery nor for any loss or cost you incur in connection with any delay. Delays may be due to factors beyond our control, and timescales are indicative only. Delivery timing is not of the essence which means that you cannot cancel the contract between us in the event of late delivery (unless that delivery delay exceeds the period referred to in paragraph 6.13 below).

6.4 To change a delivery address or date, please call, to discuss a change with us. If you give less than one working days’ notice or are not there at the agreed time, we will use reasonable efforts to rearrange dates/times but cannot guarantee to do so.

6.5 You or a nominated person must be present at Handover. At Handover you will need a UK photo driving licence, your passport and another form of ID which shows your address plus proof that insurance is in place for the Vehicle, in order for us to release it to you.

6.6 If you want someone else at Handover to take delivery for you (known as an Agent), they will only be able to do so if you have told us of their identity in advance. If you appoint an Agent, you confirm that person has your full authority to act and you agree to be bound by your Agent’s actions. If your Agent is at Handover but you have not told us in advance, we will use reasonable efforts to speak to you to confirm your Agent’s identity. If we cannot speak to you, Handover will not take place. On delivery to an Agent, your Agent must provide the documents referred to above for us to release the Vehicle and will need to show their own licence if they are to drive the Vehicle away from the delivery location. It is your responsibility to make sure that the Agent is aware of this in advance. If we reasonably believe the person we are met by is not you or authorised by you, or if our driver deems the location unsuitable or unsafe, we may cancel Handover and use reasonable efforts to rearrange.

6.7 You or your Agent will be required to sign relevant Handover documentation which our driver will explain to you.

6.8 If you have opted to purchase the Vehicle by payment in full using a credit or debit card, ownership of the Vehicle passes from us to you at Handover as does responsibility and risk. Until then, we continue to own the Vehicle.

6.9 If you have purchased the Vehicle through a Finance Arrangement, ownership of the Vehicle and responsibility and risk, will be governed by the terms of the Finance Arrangement you have entered into with the third-party finance provider.

6.10 If for any reason, we allow Vehicle release prior to payment, until we receive clear payment in full of all sums due to us for any sale to you, you hold the Vehicle as our bailee which means that you will have possession but not ownership (title) of the Vehicle. You must during that time, maintain the same in satisfactory condition and fully insured.

6.11 We may recover payment for a Vehicle even though title to the same has not passed. If before title passes, you become bankrupt, insolvent, similar or are unable to pay your debts, then without limiting any other right we have, we may at any time require you deliver up the Vehicle and if you fail to do so promptly, attend your premises to recover them.

6.12 Unless agreed by us in writing, if you fail to take delivery of a Vehicle within 21 (twenty- one) days of the agreed delivery date, we reserve the right to cancel the contract and re- offer the Vehicle for sale. You will be liable to pay to us costs that we reasonably incur if you fail to take delivery, including any storage costs.

6.13 If we fail to deliver the Vehicle within 21 (twenty-one) days of the estimated delivery date in the order (or any notified revision), you may by written notice to us require delivery within 7 days from receipt of such notice. If delivery does not take place within the 7 days then you may terminate the contract by notice in writing to us.

7 Price and payment

7.1 The price of the Vehicle will be the price indicated on the Site when you place your order for the Vehicle. Delivery charges are additional and how those are calculated is also explained on the Site. Delivery charges will vary depending on where the Vehicle is located.. These will be shown on our Site and will be confirmed to you once we process your order.

7.2 Prices are stated inclusive of VAT.

7.3 We may alter prices at any time, without notice before the contract between us is in place, and otherwise in accordance with these Terms.

7.4 We may pass on any cost increases we don’t control, e.g. changes in vehicle tax, including once the contract is formed. You shall pay VAT properly charged at the prevailing rate.

7.5 Payments (including deposits) may be paid by MasterCard, Visa credit card, or debit card.

7.6 If we agree to buy a vehicle from you as trade-in (Your Vehicle) we will reduce the purchase price of the Vehicle you are buying by the Trade in Value of Your Vehicle. More information about Trade In is in section 9 below. Please note that any reference in these Terms to Your Vehicle, would also include other types of vehicle we may agree to purchase such as a van.

7.7 Your Vehicle will be purchased and priced according to condition.

7.8 Any other services required by you in connection with the Vehicle shall be at additional cost which must also be paid before Handover unless agreed by us in writing.

7.9 If you reserve a Vehicle and pay a deposit amount and then proceed to purchase the Vehicle, the deposit you have paid will be deducted from the Vehicle purchase price.

8 Liability and Warranties

8.1 Nothing in these Terms shall limit, exclude or otherwise affect our liability resulting from any Vehicle, materials, parts, accessories or equipment supplied being found to be unsafe or if something we do negligently causes death or personal injury

8.2 Subject to paragraph 8.1, if we are in breach of our contract, breach of a statutory duty, negligent or if other liability arises, we will only be responsible for any losses that you suffer as a direct result and to the extent that they are a foreseeable consequence to us before Handover. Any such liability is subject to a maximum of the amount paid by you to us and any direct costs incurred by you as a direct result of our failure.

8.3 We will not be liable to you in respect of any indirect or special losses which means that we will not be responsible or liable for any loss or damage you incur as a side effect or

consequence of the direct, main loss or damage or for anything which we could not reasonably anticipate or which you incur without first allowing us an opportunity to remedy any default which we are responsible for, within an appropriate and reasonable period.

8.4 Subject to paragraph 8.1, we shall not be responsible for any damage or loss suffered or incurred as a result of repairs, modifications or alterations to a Vehicle by any person other than us or our agent.

8.5 Subject to paragraph 8.1 and without affecting any other exclusions or limitations on our liability, our liability shall not in any event include business or financial commercial losses such as lost profits, loss of business opportunity, business interruption, lost data or wasted expense whether as a direct or indirect result of something that we do or fail to do.

8.6 Where a Vehicle has the benefit of the remainder of any manufacturer’s warranty, you will acquire the benefit of the same, with the Vehicle. This is limited to any remaining term of the manufacturer’s warranty only and will depend on the age of the Vehicle. Not all Vehicles we sell will have a manufacturer’s warranty.

8.7 Where we sell a vehicle which does not have the benefit of any manufacturer’s warranty, it will come with a 3 (three) month Crystal Clear Warranty in respect of faults and defects with the Vehicle The Crystal Clear Warranty is provided by Warranty Administration Services Limited (trading as Crystal Clear Warranty) not us or the Vehicle manufacturer. Full details of the Crystal Clear Warranty can be found on the Site. All other warranties are excluded to the extent legally permitted but this does not affect your statutory rights.

9 Trade in and valuations

9.1 An online valuation given for the value of a vehicle for trade in (Online Valuation) is an indicative valuation only, based on what you tell us about your vehicle (Your Vehicle) when you complete the information about Your Vehicle on the Site and is not a price at which we are willing to buy it as any such Online Valuation will be subject to inspection of Your Vehicle on Handover.

9.2 We always carry out an on-site inspection of Your Vehicle before we accept its value against a Vehicle. We will undertake that on-site inspection of Your Vehicle when we deliver the Vehicle at Handover. In most cases, we would not expect the Online Valuation to be affected by the on-site inspection of Your Vehicle but we reserve the right to vary the Online Valuation in accordance with the following.

9.3 If we consider that Your Vehicle value is affected by history or condition, including any unusual feature or customisation not apparent on Online Valuation, the price we offer for trade in against a Vehicle following on-site inspection will differ from the Online Valuation. After the on-site inspection of Your Vehicle, we will either confirm the Online Valuation or provide you with a modified value for Your Vehicle. In each case, whichever applies, this will be the Trade in Value. If you are not satisfied with the Trade In Value we give to you on Handover, you may:

9.3.1 decline the Vehicle in which case, the contract will be cancelled; or

9.3.2 if you still wish to proceed, call our office and arrange for a payment for the shortfall by some other means.

9.4 You are not obliged to accept a Trade In Value for Your Vehicle.

9.5 If we undertake an on-site inspection and determine there is a difference between the Online Valuation and the Trade In Value then any Trade In Value will remain as a quote valid for 10 (ten) days.

9.6 Following an on-site inspection of Your Vehicle, we may offer to use the Trade in Value of Your Vehicle against a Vehicle but are not obliged to do so.

9.7 If we agree to trade in Your Vehicle, we rely on your representation that:

9.7.1 you are at least 18 years old; and

9.7.2 to the best of your knowledge, information and belief: you are the sole owner of Your Vehicle and have the right to sell it; other than in respect of any finance outstanding on Your Vehicle which is capable of cash settlement as disclosed to us, no person has any claim to Your Vehicle; the mileage reading is true and accurate and the odometer has not been tampered with; you have disclosed all matters which a prudent purchaser would want to know, such as defects and if it has material problems or damage; all information supplied about Your Vehicle (whether at Online Valuation or on-site inspection of Your Vehicle or otherwise) is accurate; and Your Vehicle is UK registered.

9.8 We may trade in Your Vehicle even if the subject of a third-party finance arrangement (Existing Finance Agreement), provided we receive a written statement of the amount required to settle the Existing Finance Agreement in full from the third party.

9.9 We will only pay to a third party, such sum we agree with you in writing in respect of an Existing Finance Agreement. We will make such payment as soon as reasonably practicable after we agree to trade in Your Vehicle and following receipt of any sum due from you to settle an Existing Finance Agreement or we may at our discretion, reduce the Trade in Value of Your Vehicle against the amount outstanding under the Existing Finance Agreement.

9.10 We will not purchase Your Vehicle unless you purchase a Vehicle from us. Your Vehicle must be delivered or made available for collection on Handover or on any other day as we may agree with you in writing.

9.11 Ownership of Your Vehicle will pass to us when we accept Your Vehicle at Handover.

9.12 An offer by us to purchase Your Vehicle may only be accepted when you sign the relevant documentation at Handover. The purchase of Your Vehicle is subject to these Terms only and will not be based in any way on any other terms you wish to impose.

9.13 When we purchase Your Vehicle, you must provide keys, registration documents, any service history, MOT certificate, user manuals and accessories e.g. locking wheel nut, radio fascia or remote control and must remove any personal possessions. Purchase of Your Vehicle is also on the basis that it is handed over to us in the same condition as at the time of Online Valuation (except fair wear and tear) unless otherwise agreed by us at Handover.

9.14 If Your Vehicle does not meet these requirements, we may refuse to accept it and you will be responsible for the full cash price of your new Vehicle.

9.15 If through no fault by us, Handover does not take place within 30 (thirty) days of the order date or estimated delivery date (whichever is later), Your Vehicle allowance/Trade In Value shall be re-calculated and an Online Valuation will need to be repeated. This helps us to more accurately account for the revised condition of Your Vehicle, for example taking account of any changes in mileage.

9.16 All information you provide to us at any time about Your Vehicle must be accurate to the best of your knowledge and belief.

10 Statutory rights and defects

10.1 Nothing affects your statutory rights as a consumer including those under the Consumer Rights Act 2015 (e.g. that a Vehicle will be of satisfactory quality). For information, consumers can contact Citizens Advice or Trading Standards.

10.2 If you think there is a fault or problem with a Vehicle and wish to exercise any statutory right you may have, then please contact us. You should cease using the Vehicle until we have had the opportunity to inspect it and to avoid further damage. You will be responsible for returning the Vehicle to us (unless we agree to collect the Vehicle from you or unless is it unsafe to drive the Vehicle and the cost of the same will be taken into account once we determine where there is a fault). This does not affect any right you have to exercise any rights under any Vehicle warranty if applicable.

11 Your additional responsibilities

You agree to provide us promptly with any information that we reasonably request and promise that the information you provide through our Site but also any information you might provide when speaking to any of our representatives, is correct in so far as you are aware.

12 Your right to cancel this contract

12.1 This section 12 only applies where you have a cooling off right. It is not intended in any way to limit your rights for any defective Vehicle or any other rights which are set out elsewhere in these Terms.

12.2 If applicable (and subject to paragraph 12.3) you have a right to cancel the contract for any reason at any time between the date that the contract between us is formed, and 14 days after the day that you (or any Agent you nominate to take delivery) receive the Vehicle. This is the “cooling off period”.

12.3 The right to cancel referred to in paragraph 12.2 will not apply if:

12.3.1 you are a person or entity purchasing a Vehicle from us in a commercial or business capacity. The cooling off period applies to consumers only; or

12.3.2 you have entered into the contract with us other than through our Site. For example, the cooling off right will not apply if you sign a contract with us in one of our showrooms or at another of our premises. . In that case, you would not have a cooling off right. There are some other, limited circumstances in which consumers have a cooling off right aside from when purchasing online, but they will not apply to the way in which we routinely do business.

12.4 To exercise the right to cancel within the cooling off period, you must inform us of your decision to cancel this contract by a clear statement (e.g. send us a letter or email us) or by completing a cancellation form, a sample of which appears at the end of these Terms.

12.5 If you choose to cancel, you are responsible for returning the Vehicle to us and must do so within 14( fourteen) days of cancelling. If you do not return the Vehicle, we will collect it and charge our costs at the same rate as our delivery charges i.e. based upon the distance in mileage between the site the Vehicle was delivered from and the agreed collection location, charged at a fee that will vary depending on which site the Vehicle was delivered to. . You must make the Vehicle available for collection at the agreed date/time and agree we can enter your premises for collection.

12.6 You must take reasonable care of the Vehicle within the cooling off period. If you do not do so and then exercise a right to cancel, we may be able to claim compensation from you e.g., for Vehicle damage while in your possession or control. In that case, we will arrange for the Vehicle to be inspected and notify you of any damage. If there is any damage and you return the Vehicle (or we collect it), you need to repair it at your cost (unless covered by your insurance). If you intend to cancel you should not use the Vehicle for more than ten miles during that time as a reasonable distance in which to test the vehicle.

12.7 If you have the right to cancel and you traded in Your Vehicle, we will return Your Vehicle (or Trade in Value if your vehicle is sold) within fourteen days of cancellation and will charge you for our reasonable costs in returning Your Vehicle. For clarity, any cancellation of a purchase of the Vehicle by you will also mean that the intended trade in of Your Vehicle will also be cancelled as that is also dealt with under this same contract.

12.8 Where there is a cooling off (cancellation) right as referred to in this section 12, you are entitled to a refund of the price paid and any delivery charges paid (less Trade in Value and other permitted deductions). We may reduce the sum if the Vehicle is devalued due to your handling of it while in your possession or control. If you bought additional services you may not receive a refund of any service fees where you cancel the contract where we have already performed the services. Where any additional services are to be performed, you agree that we may begin to perform them before the end of any cooling off period and any sums you have paid for services we have already undertaken for you, will not be returnable and that aspect of the contract will therefore not be cancellable.

12.9 Any refund will be paid as soon as possible and in any event by no longer than fourteen days after we receive the Vehicle back in our possession or within fourteen days of you providing us with evidence that the Vehicle has been returned to us, whichever is soonest. Refunds will be by the method you used for payment.

13 General

13.1 You may not transfer any of your rights under your contract with us to any other person. We may transfer our rights under our contract with you to another business or company where we reasonably believe your rights will not be affected.

13.2 If either of us breaches the contract and we choose to ignore this, we will each still be entitled to rely on our rights and remedies at a later date.

13.3 Except as expressly set out in these Terms, all use of your personal information will be made in accordance with our Privacy Policy which you can see by clicking here.

13.4 Our contract with you is subject to English law. We will try to solve any disagreements quickly and efficiently. An alternative dispute resolution process is available to help resolve any disputes between you and us. The procedure is operated by The Motor Ombudsman ( If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England, Scotland, Wales or (if relevant) Northern Ireland. We subscribe to the Motor Industry Code of Practice.

13.5 Except where we specifically agree, nothing in these Terms will give to any other person, any benefit or rights to enforce any of them.

13.6 We reserve the right to appoint any third parties to assist us in performing our obligations or providing services, as we decide.

13.7 For clarification, nothing in these Terms shall exclude any liability that we may have for fraudulent misrepresentation or for any other liability which we cannot lawfully exclude or limit.

13.8 The contract is the entire agreement and understanding between us and all other statements and terms whether written or verbal are excluded to the fullest extent that the law permits.

13.9 If any provisions become void or unenforceable, all other parts will continue to be valid irrespective of the unenforceable provision.

13.10 No change to these Terms will be effective unless agreed in writing by one of our authorised representatives.

13.11 Nothing in these Terms will imply a relationship of employment, partnership or agency between you and us except to the extent agreed by us in the circumstances or except if otherwise stated in these Terms.

13.12 We will not be liable to you if we are unable to perform any of our obligations under these Terms due to any reason beyond our reasonable control including (without limit) legislation, government acts or restrictions, pandemic or epidemic, fire, flood, failure of power supply, strike, employee or contractor stoppages or similar or closure of a transport network.


Example Cancellation Form - Greenhous Group Limited

This sample cancellation form is provided as an example of a cancellation notice which you may provide to us in if you wish to cancel the contract between us by exercising a “cooling off right” as explained in more detail in section 12 above. You do not have to use this form if you do not wish to do so and you can tell us about your intention to cancel the contract between us, by any other written means.

(Complete and return this form only if you wish to withdraw from the contract)

To: Greenhous Group Limited, Greenhous Village, Osbaston, Telford, Shropshire, TF6 6RA.

Email: [email protected]

I/We [ name of customer ] hereby give notice that I/We [ name of customer] cancel my/our contract for the purchase of the following Vehicle:

[Details of Vehicle]

Ordered on [date of online order]/received on [date on which the Vehicle was delivered].

[Name of customer(s)]………………………………………………………………………………

[Address of customer(s)]…………………………………………………………………………

[Signature of customer(s)] (only if this form is notified on paper)……………………………….




Updated 10/08/2022



Appendix A – Online finance steps

You select a Vehicle from the search page by clicking on the relevant Vehicle details. From here there is a link which says, ‘Tailor my finance’. This leads you to the finance calculator.

Finance calculator

You can then configure the quote to suit your requirements by using the finance calculator.

The finance calculator allows you to alter the Deposit, Agreement Term and Annual Mileage accordingly. Once these are set to the required figures the quotes can then be updated to show the options of current bank of lenders. These are personalised quotations based off the information you provide. You then can see which lender you would prefer with a clearly laid out format displaying Product Type, APR, Total Amount Payable, Agreement Term and Monthly Payments. It also provides the Product Type (e.g., Hire Purchase) Finance Example.

Chosen lender and login

When you choose a lender, you are then prompted to apply for finance with a clear call to action ‘Apply now’ button alongside that lenders quote. Upon selection you are given a more detailed product overview and are asked to securely login or create a login with clear instructions on how your data will be stored (if applicable) and used if you continue.

Once you have created a login (or logged back in if returning) you are then asked to enter any trade in details if applicable with the option to skip this if not required. If a trade in valuation is needed you enter the vehicle registration number (VRN), mileage and give as accurate account of the vehicles condition as possible. These details are then calculated within the finance tool, and you are given a price for your trade in vehicle which can then be added into any finance agreement if you decide to continue.

Understanding the chosen finance product

This page allows you to get a full understanding of the chosen finance product including videos and written explanations, you are then asked to confirm that you have a good understanding of the chosen product by a clear yes or no button.


If yes is chosen you are then taken to the repayments screen where you will see your monthly payment figure and length of agreement with a disclaimer asking if you feel you can comfortably afford the repayments again with a simple yes or no button selection.


You are then asked if you intend to keep the Vehicle for at least the duration of the Agreement with again a simple yes or no button selection.

Annual mileage

The next screen shows you your selected annual mileage with an estimated total mileage for the full term of the Agreement. It then asks that you are aware that if the annual mileage is exceeded then there will be a charge for any mileage out of your agreed allowance with the rate that the exceeded mileage will be charged at in pence per mile. If you are happy to continue you are then asked to again acknowledge that you have read and understood the terms with a clear call to action ‘I Understand’ button.

Fair wear and tear

This page explains that when the term is reached or the Vehicle has been returned to Greenhous Group Limited (‘Greenhous’), that it should be returned in good condition and show only fair signs of wear and tear. If you need to know more, you should contact Greenhous before continuing. Again, at the end of this paragraph you are prompted to click an understanding button for acknowledgement of the Agreement.

End of Agreement

This page explains your choices at the end of your Agreement or if you wish to end the Agreement early and what (if any repercussions) this may encounter if this option is followed. Once understood you are taken to the start application page with information on how the lender will use your data.

Starting application

Following the above, you then have the option to begin the application process by entering the following details:

1. Personal details – Name, email address, phone number, gender, DOB, marital status, number of dependents and driving license details.

2. Address – Postcode and time at address.

3. Employment – Employer, occupation, occupation basis, occupation type, employer postcode, telephone number and time at employment

4. Bank details – Account name, account numbers, sort code and time at bank

5. Gross annual income

Once the above details have been entered you then are given the chance to review your application including another chance to view the chosen products benefits and terms. Once you are happy to continue you are then asked to tick a box to signify that you;

have read and understood all parts of the application and
understand by submitting the completed application that a credit search will be completed which will be visible on your credit search and
that you have read and understood the initial disclosure document.
Once both the above boxes have been ticked then you can then submit your application to the chosen lender.

This application is then visible to Greenhous to view and access. If the application is of need of any further information from you (the borrower) then Greenhous’ dashboard will highlight any errors or required details which can be entered into the application to allow the lender to make a fully informed decision.

Once your application is submitted you will then receive an automated notification by email confirming our application. Your application will then be reviewed by Greenhous and sent to the chosen lender for consideration. Once a decision has been made Greenhous will then contact you with the outcome of your application.